Thank you for visiting and shopping at ZeroGravityPerformance.com. Following are the terms and conditions that constitute our Shipping Policy.
DOMESTIC SHIPPING POLICY
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout as such.
Delivery delays can occasionally occur. We are not responsible for any inclement weather, natural disaster or other incidents that can occur without control.
Shipping estimations are not guaranteed! If your order is time-sensitive, please contact us directly so we may further expedite your order.
Changes to addresses mid-shipment may impose fees; all fees will be covered by the receiver, this includes re-shipment of the package when USPS is used. (FedEx / UPS are the only methods where address change is possible and will have a fee starting at $30.)
Shipping, Returns, and Pickup Address
Zero Gravity Performance
334 W 10th Ave STE 3
Mesa, AZ 85210
Hours: M-F 8 am-5 pm
Special Orders / Direct from Manufacturer shipments:
If an order is placed for an item that is not part of Zero Gravity Performance's regular inventory, you, as the customer, may experience a longer-than-usual lead time. Manufacturer's shipping schedules may vary.
Special order cancelation must be submitted in writing 5 business days prior to the initial quoted ship date.
Shipment to P.O. boxes or APO/FPO addresses
ZeroGravityPerformance.com ships only to addresses within the U.S., and U.S. Territories.
We do not ship to P.O. boxes or APO/FPO addresses.
Shipment confirmation and order tracking
You will receive a Shipment Confirmation email once your order containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Zero Gravity Performance is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Zero Gravity Performance is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
RETURNS POLICY
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.